Refund policy

We want you to be happy with your purchase. If you need to return an eligible item, please contact us within 30 days of purchase.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unwashed, in their original condition, and returned with their original packaging.
  • Personalized, customized, or engraved items are final sale and cannot be returned unless we determine that the item has a manufacturing defect or was incorrectly fulfilled.
  • Items showing signs of use, washing, liquid exposure, wear, misuse, or damage after delivery may not be eligible for a refund.
  • Returns must be requested within 30 days of the purchase date.

Return Inspection

All returned merchandise is inspected upon receipt. Refund eligibility, the condition of returned merchandise, and whether an item qualifies as defective, damaged, used, or incorrectly fulfilled are determined by Crafted Barware based on our inspection of the returned product and other available information.

A customer-reported concern or selection of “defective” as a return reason does not, by itself, constitute confirmation of a manufacturing defect.

If our inspection does not identify a manufacturing defect or fulfillment error, the return will be processed as a standard return and the applicable shipping charges will remain non-refundable.

Shipping Charges

Original shipping charges are non-refundable for correctly fulfilled, non-defective orders.

For standard returns, the cost of return shipping will be deducted from the refund when a prepaid return label is provided by Crafted Barware.

If we determine that an item has a manufacturing defect, was damaged before or during delivery, or that we fulfilled the order incorrectly, we will cover the applicable shipping costs.

Handcrafted Products & Natural Variations

Some of our products are handcrafted or made from materials that naturally vary in appearance. Minor variations in color, texture, finish, dimensions, or other cosmetic characteristics that do not affect the product's intended function are not considered manufacturing defects.

Damaged or Defective Items

Please inspect your order promptly upon delivery. If you believe an item arrived damaged, defective, or incorrect, contact us as soon as possible and include photographs showing the issue.

We may request additional photographs or require the product to be returned for inspection before determining whether the item qualifies as damaged or defective.

Starting a Return

To request a return, contact us at info@craftedbarware.com. If your return request is accepted, we will provide return instructions. Items returned without prior authorization may not be accepted. If there are any major defects in our product, please attach a photo so we can make the necessary improvements to our processes and your product.

Refunds

Once your return is received and inspected, we will determine the applicable refund based on the condition of the returned merchandise and the reason for the return.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time for the credit to appear.

We do not offer retroactive price adjustments on previous orders.